TURNAROUND TIME:
Due to various industry-wide delays, shipment of your order may take longer than normal. Thank you for your patience as we work to get your package on its way to you as quickly as possible. Please use the links at the top of our web page to contact us via email or phone with any questions.
PAYMENT OPTIONS:
We accept all major credit cards and Sezzle.
Our new payment partner, Sezzle, allows you to break your purchase into four convenient payments with no interest. Choose Sezzle as your payment option during checkout to take advantage of this option.
DOMESTIC SHIPPING:
We offer flat $5 ground shipping anywhere in the contiguous United States. Costs to ship to APO, Alaska and Hawaii addresses will be determined during checkout. All packages are shipped fully insured. Custom engravings and sword handle upgrades, please add 2-3 business days to turnaround time to allow our craftsmen time to do their best work for you. In-stock knives will be shipped within 3-5 business days. Transit times vary according to destination address, but typically run 3-5 business days within the contiguous United States. Expedited shipping and shipping outside the United States are available for an additional fee.
INTERNATIONAL SHIPPING:
By placing an order, you agree that the item ordered is not restricted or prohibited for import into your country.
"Shipping" paid by you at checkout covers cost of shipping only. It does not cover customs fees, import fees, broker fees, tariffs, etc., etc. that may be associated with importing the item into your country. These fees are not assessed or collected by Dawson Knives, and we have no control over them. By placing an order for delivery outside the United States, you agree that you are responsible to pay all import taxes and other fees associated with importation and delivery.
If the shipping carrier determines a package to be undeliverable for any reason, you agree that you are responsible to pay to have the package returned to Dawson Knives. Orders returned for any reason are subject to our standard Return Policy.
All packages are shipped fully insured. Custom engravings and sword handle upgrades please add 2-3 business days to turnaround time to allow our craftsmen time to do their best work for you. In-stock knives will be shipped within 3-5 business days.
CUSTOMIZATION:
We offer simple engraving (up to 10 characters, including spaces) at no additional charge. This is ideal for adding a name, date or initials to the blade. Longer engravings are available for a fee. Call or email prior to ordering for pricing. Please specify in the "Order Notes" section what you would like engraved. All engraving is in block lettering. Please verify spelling and spacing prior to placing your order. If you need to make a change, call or email us immediately.
WARRANTY:
We warranty that all of our knives are 100% made by us in the USA. Every knife and sword we sell is rigorously quality-checked prior to being made available for sale, and is guaranteed to be free of defects in both materials and craftsmanship.
Our blade finishes are hand-applied and no two are exactly alike. Variations in tones and coloring add to the uniqueness of your individual blade and are in no way to be considered a defect.
We do not warranty against normal wear and tear or damage caused by abuse, neglect, lack of reasonable care, or using your blade to perform tasks for which it was never designed or intended.
Warranty Repair:
Our warranty covers any unaltered Dawson Knife for life. Send all warranty repair requests to:
Dawson Knives LLC
2640 Liberator
Prescott, AZ 86301
Questions? Email us at info@dawsonknives.com
Phone: 928-910-0770
Include a short note indicating the concern, contact info and a check or money order for $15 to cover return shipping. We recommend sending your knife through a trackable shipping service and insuring it. We are not responsible for items lost or stolen during transit.
RETURNS / EXCHANGES:
Updated 07/05/2023
If you are unhappy with your purchase for any reason, we will gladly extend you a store credit for the full purchase price upon receipt of your return in new, unused condition. Refund requests are subject to a 20% restocking fee. Shipping costs are non-refundable. To return your item for refund or store credit, you must contact us at info@dawsonknives.com or via phone at 928-910-0770 within 7 business days of receipt of your items to notify us of the issue, and the item must be returned to us within 14 business days, unused, in the same condition it was received in. We will exchange any item that was incorrectly customized due to our error for the same model with the correct specifications according to the original order. All items must be returned to: Dawson Knives, 2640 Liberator, Prescott, AZ 86301. If an item is returned due to our error, we will pay return shipping. If an item is returned for any other reason, you will be responsible for paying for your own shipping costs for returning your items.
We suggest using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.