TURNAROUND TIME:

In-stock knives will usually be shipped on one of our next regularly scheduled shipping day. (Tuesday, Wednesday and Friday). Please use the links at the top of our web page to contact us via email or phone with any questions. You can also check the status of your order online anytime by clicking the "Order Status" link at the top of the page and entering your email address and order number.

SHIPPING:

We offer free shipping anywhere in the contiguous United States. Free shipping does not include insurance or that a signature be required for delivery. You may request insurance or that a signature be required for delivery for an additional fee by selecting the appropriate shipping option during checkout. If you wish to change your shipping options after checkout is complete, please contact us immediately via phone (928-910-0770) or email (info@dawsonknives.com) and we will invoice you for any additional fees. We are not responsible for uninsured packages or packages shipped without a signature required for delivery that are lost, stolen or damaged during transit. Transit times vary according to destination address. Expedited shipping and shipping outside the United States are available for an additional fee.

CUSTOMIZATION:

We offer simple engraving (up to 10 characters, including spaces) at no additional charge. This is ideal for adding a name, date or initials to the blade. Longer engravings are available for a fee. Call or email prior to ordering for pricing. Please specify in the "Order Notes" section what you would like engraved, and if you prefer block or cursive lettering. Please verify spelling and spacing prior to placing your order. If you need to make a change, call or email us immediately.

WARRANTY:

We guarantee every knife we sell will live up to the Dawson reputation for quality in materials and craftsmanship. In the event of a covered failure we will attempt to repair or replace your knife to original specifications; if that is not possible we will replace it with one of similar style and equal or greater value. We do not warranty against normal wear or damage caused by neglect, abuse or lack of reasonable care. After market modifications, disassembly or alterations are not covered and void all warranties expressed or implied.

Warranty Repair:
​Our warranty covers any unaltered Dawson Knife for life. To obtain warranty service, send your knife with a short note indicating the concern, contact info and a check or money order for $15 to cover return shipping to:
 
Dawson Knives LLC
8737 E Florentine RD
Prescott Valley, AZ  86314

Questions? Email us at: info@dawsonknives.com
                                       Phone: 928.910.0770
 
We recommend sending your knife through a trackable shipping service and insuring it. We are not responsible for items lost or stolen during transit.

RETURNS / EXCHANGES: