In-stock knives will usually be shipped on one of our next regularly scheduled shipping day. (Tuesday, Wednesday and Friday). Please use the links at the top of our web page to contact us via email or phone with any questions. You can also check the status of your order online anytime by clicking the "Order Status" link at the top of the page and entering your email address and order number.
We accept all major credit cards, PayPal and PayPal Bill Me Later. Upon approved credit, PayPal Bill Me Later offers interest free financing for a set period. Terms will vary. Visit www.paypal.com for more information or to apply. Once approved, choose "Pay with PayPal" during checkout and select PayPal Credit as your payment option.
We offer free shipping anywhere in the contiguous United States. Free shipping does not include insurance or that a signature be required for delivery. You may request insurance or that a signature be required for delivery for an additional fee by selecting the appropriate shipping option during checkout. If you wish to change your shipping options after checkout is complete, please contact us immediately via phone (928-910-0770) or email (firstname.lastname@example.org) and we will invoice you for any additional fees. We are not responsible for uninsured packages or packages shipped without a signature required for delivery that are lost, stolen or damaged during transit. Transit times vary according to destination address. Expedited shipping and shipping outside the United States are available for an additional fee.
We offer simple engraving (up to 10 characters, including spaces) at no additional charge. This is ideal for adding a name, date or initials to the blade. Longer engravings are available for a fee. Call or email prior to ordering for pricing. Please specify in the "Order Notes" section what you would like engraved. All engraving is in block lettering. Please verify spelling and spacing prior to placing your order. If you need to make a change, call or email us immediately.
We warranty that all of our knives are 100% made by us in the USA. Every knife and sword we sell is rigorously quality-checked prior to being made available for sale, and is guaranteed to be free of defects in both materials and craftsmanship.
Our blade finishes are hand-applied and no two are exactly alike. Variations in tones and coloring add to the uniqueness of your individual blade and are in no way to be considered a defect.
We do not warranty against normal wear and tear or damage caused by abuse, neglect, lack of reasonable care, or using your blade to perform tasks for which it was never designed or intended.
Our warranty covers any unaltered Dawson Knife for life. Send all warranty repair requests to:
Dawson Knives LLC
8737 E Florentine RD
Prescott Valley, AZ 86314
Questions? Email us at email@example.com
Include a short note indicating the concern, contact info and a check or money order for $15 to cover return shipping. We recommend sending your knife through a trackable shipping service and insuring it. We are not responsible for items lost or stolen during transit.
RETURNS / EXCHANGES:
If you are unhappy with your purchase for any reason, we will gladly extend you a store credit for the full purchase price upon receipt of your return in new, unused condition. We do not offer refunds on canceled orders. Shipping costs are non-refundable. To receive your store credit, you must contact us at firstname.lastname@example.org or via phone at 928-910-0770 within 7 business days of receipt of your items to notify us of the issue, and the item must be returned to us within 14 business days, unused, in the same condition it was received in. We will exchange any item that was incorrectly customized due to our error (e.g., black handle when tan was ordered, camo finish when black was ordered, etc.) for the same model with the correct specifications according to the original order. All items must be returned to: Dawson Knives, 8737 E Florentine RD, Prescott Valley, AZ 86314. If an item is returned due to our error, we will pay return shipping. If an item is returned for any other reason, you will be responsible for paying for your own shipping costs for returning your items.
We suggest using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.