AVAILABILITY / DELIVERY TIME:
All Dawson knives are handmade to order. In-stock knives will usually be shipped on our next regularly scheduled shipping day. (Tuesday, Wednesday and Friday) All others will be added to our schedule in the first available slot on first come, first served basis. Typical estimated turnaround time for a particular model is included on each product page in the description. These are provided as estimates only and may vary according to season, pre-existing order load, etc. Please use the links at the top of our website to contact us via email or phone with any questions. You can also check the status of your order online anytime by clicking the "Order Status" link at the top of the page and entering your email address and order number.
We offer free shipping anywhere in the contiguous United States. Free shipping does not include insurance or that a signature be required for delivery. You may request insurance or that a signature be required for delivery for an additional fee by selecting the appropriate shipping option during checkout. If you wish to change your shipping options after checkout is complete, please contact us immediately via phone (928-910-0770) or email (email@example.com) and we will invoice you for any additional fees. We are not responsible for uninsured packages or packages shipped without a signature required for delivery that are lost, stolen or damaged during transit. Transit times vary according to destination address. Expedited shipping and shipping outside the United States are available for an additional fee.
A wood handle comes standard ONLY with our Hamon option. We select the best quality Arizona Ironwood for our wood handles. Ironwood grows predominantly in the deserts of Arizona and California, as well as Mexico, and is one of the hardest and densest woods in the world, with a specific gravity of around 1.2 or more.
Ironwood comes in a variety of grain patterns and red-gold variants, as shown in the examples above. If you prefer a different type of wood when ordering a knife or sword with the Hamon option, please contact us prior to ordering to verify cost and availability. When ordering, be sure to note your preference in the "Order Notes" section during checkout.
We offer simple engraving (up to 10 characters, including spaces) at no additional charge. This is ideal for adding a name, date or initials to the blade. Longer engravings are available for a fee. Call or email prior to ordering for pricing. Please specify in the "Order Notes" section what you would like engraved, and if you prefer block or cursive lettering. Please verify spelling and spacing prior to placing your order. If you need to make a change, call or email us immediately.
We guarantee every knife we sell will live up to the Dawson reputation for quality in materials and craftsmanship. In the event of a covered failure we will attempt to repair or replace your knife to original specifications; if that is not possible we will replace it with one of similar style and equal or greater value. We do not warranty against normal wear or damage caused by neglect, abuse or lack of reasonable care. After market modifications, disassembly or alterations are not covered and void all warranties expressed or implied.
Our warranty covers any unaltered Dawson Knife for life. To obtain warranty service, send your knife with a short note indicating the concern, contact info and a check or money order for $15 to cover return shipping to:
Dawson Knives LLC
8737 E Florentine RD
Prescott Valley, AZ 86314
Questions? Email us at: firstname.lastname@example.org
We recommend sending your knife through a trackable shipping service and insuring it. We are not responsible for items lost or stolen during transit.
RETURNS / EXCHANGES:
If you are unhappy with your purchase for any reason, we will gladly extend you a store credit for the full purchase price upon receipt of your return in new, unused condition. We do not offer refunds on canceled orders. Shipping costs are non-refundable. To receive your store credit, you must contact us at email@example.com or via phone at 928-910-0770 within 7 business days of receipt of your items to notify us of the issue, and the item must be returned to us within 14 business days, unused, in the same condition it was received in. We will exchange any item that was incorrectly customized due to our error (e.g., black handle when tan was ordered, camo finish when black was ordered, etc.) for the same model with the correct specifications according to the original order. All items must be returned to: Dawson Knives, 8737 E Florentine RD, Prescott Valley, AZ 86314. If an item is returned due to our error, we will pay return shipping. If an item is returned for any other reason, you will be responsible for paying for your own shipping costs for returning your items.
We suggest using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.